Return Policy

Last Updated March 04, 2021

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within 30 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN POLICY

To return an item, please email customer service at info@primogardensinc.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, please the item security in its original packaging and include your proof of purchase, and mail your return to the following address:

Primo Gardens Inc.
Attn: Returns
RMA #
8135 W 94th Ave
Westminster, CO 80021
United States

You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least 14 days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be exchanged:

• Any BYO Blend Tincture

• Any BYO Blend Roll-On

• Any Hemp Flower

• Any Pre-Rolled Products

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note

• Sale items are FINAL SALE and cannot be returned.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

1 (877) 867-7259
info@primogardensinc.com

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